Privacy Policy

Last updated: September 2026

Introduction

cerulean-willow ("we", "our", or "us") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

We collect personal information that you voluntarily provide to us when you:

• Submit a booking enquiry through our website
• Contact us via email
• Subscribe to communications
• Participate in our tours

The personal information we collect may include:

• Name
• Email address
• Tour preferences and requirements
• Accessibility needs (when voluntarily disclosed)
• Payment information (processed securely through third-party providers)

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

• Browser type and version
• Operating system
• Pages visited and time spent
• Referring website addresses

This information does not identify you personally and is used solely to improve our website and services.

How We Use Your Information

We use the information we collect to:

• Process and manage tour bookings
• Communicate with you about enquiries and bookings
• Send administrative information such as itineraries and confirmations
• Improve our website and tour offerings
• Respond to legal requests and prevent harm

Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service providers who assist in operating our business (payment processors, email services)
• Professional advisers such as lawyers or accountants when required
• Authorities when required by law or to protect our rights

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements. Booking records are typically retained for seven years in accordance with UK financial regulations.

Your Rights

Under UK data protection law, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Object to processing of your information
• Request restriction of processing
• Data portability

To exercise any of these rights, please contact us using the details below.

Security

We implement appropriate technical and organisational measures to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last updated" date and will be effective as soon as it is accessible.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Email: [email protected]
Address: 14 Heritage Lane, London, SW1A 2AA, United Kingdom